The console where your Human Agents work centralizes all channels on a single screen, with the complete customer history, AI response suggestions, and tools to close conversations faster.
Human Agent Tools
The console is designed to make Human Agents faster, not to make them do more. Less friction, more results.
unified omnichannel tray
All conversations from all channels in a single view. The Human Agent never has to switch applications or search on their personal phone.
Shortcuts and quick answers
Respond up to 3 times faster with keyboard shortcuts and predefined responses. AI suggests the most appropriate response based on the context of the conversation.
Customer history and context
When a conversation reaches the Human Agent, it already has all the context: what the AI Agent said, what data it collected, the complete history, and the CRM data.
Mobile app for remote management
Your human agents can manage conversations from their mobile phones at any time. The app has the same features as the web version.
Case classification and management
Classify conversations with up to 4 levels of classification to have accurate data on your operation and be able to continuously improve workflows.
AI Copilot for Human Agents
The human agent doesn't work alone. AI acts as a copilot: suggesting responses, summarizing long conversations, detecting the customer's tone, and alerting them to sales opportunities.
Team in action
The Supervisor sees the status of each Human Agent, their daily metrics, and can intervene in any conversation when necessary.
This is the console where human agents work. It centralizes all conversations from all channels on a single screen, with the complete customer history, AI-powered response suggestions, and tools to close conversations faster. The agent never has to switch applications.
WhatsApp Business API, Instagram, Facebook Messenger, webchat, and more. All conversations are displayed in a single view, regardless of the source channel. Agents work from one place without needing to check their personal phones or other apps.
AI acts as a copilot: it suggests the most appropriate response based on the context, summarizes long conversations, detects the customer's emotional tone, and alerts to sales opportunities. The agent makes the final decision, but with real-time information and suggestions.
Yes. When a conversation reaches the Human Agent, it already has all the context available: what the AI Agent resolved, what data it collected, the complete conversation history, and the CRM information. It never starts from scratch.
These are predefined responses that the agent can activate with keyboard shortcuts to respond up to three times faster. The AI suggests which response to use based on the context of each conversation, reducing resolution time without sacrificing quality.
Yes. Human agents can manage conversations from their mobile phones at any time. The mobile app has the same functionalities as the web version, allowing for remote operation without losing capabilities.
It's a classification system with up to four levels that allows each conversation to be categorized upon completion. This data is key to understanding the reasons for contact, detecting patterns, and continuously improving customer service processes.
The Supervisor has a complete view of each Human Agent's status, their daily metrics, and active conversations. They can intervene in any conversation as needed, without interrupting the agent's workflow.
Implementation takes only hours. Onboarding is guided by the Chattigo team, without endless manuals or complex technical configurations.
The Human Agents console is implemented in hours. Onboarding is guided by the chattigo team, without endless manuals.
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