INFORMATION WE COLLECT AND USE
EFFECTIVE DATE: JANUARY 2019. The Services use the information collected to operate, maintain, and provide you with the features and functionality of the Services, to analyze how the Services are used, to perform service diagnostics or to verify technical issues, maintain security, personalize content, remember information to help you efficiently access your account, monitor aggregate metrics such as the total number of visitors, traffic, and demographic patterns, and track Content and users as necessary to comply with the U.S. Digital Millennium Copyright Act and other applicable laws.
INFORMATION YOU PROVIDE
EFFECTIVE DATE: JANUARY 2019 When you register for an account on the Service or Services, you provide us with personal information, such as your name and email address, even if you do so by connecting to the Services through a third-party service, or by "following," "becoming a fan," adding the chattigoBot app, the Chat Agent, or the Supervisor app, etc., on a third-party website or network. Your name, email address, and other information you choose to provide may be viewed and discovered by other users, according to your settings on the Services. We may use your email address to send you notifications related to the Services (including notifications required by law, in lieu of postal mail). We may also use your contact information to send you marketing messages. If you do not wish to receive these messages, you can unsubscribe by following the instructions in the email. If you correspond with us by email, we may retain the content of your emails, your email address, and ours.
KNOWLEDGE
EFFECTIVE DATE: JANUARY 2019. Through the Knowledge you post on the Services, you also provide us with your information. Your Knowledge and metadata about your Knowledge may be viewed by other users in accordance with your settings on the Services. CHATTIGO may, but is not obligated to, monitor the Knowledge you post on the Services. We may remove any information you post for any reason or no reason at all. Unless Knowledge is made visible in accordance with your settings on the Services, CHATTIGO and CHATTIGO employees will not view your Knowledge except: (i) to maintain, provide, or improve the Services; (ii) to help you resolve your support requests; or (iii) to the extent that CHATTIGO, in its sole judgment, deems necessary to comply with or prevent violations of applicable law or regulation or to cooperate with law enforcement.
COOKIES
EFFECTIVE DATE: JANUARY 2019 When you use the Service, we may send one or more "cookies," a small data file, to your computer to uniquely identify your browser and enable CHATTIGO to help you log in more quickly and improve your site navigation. A cookie may transmit anonymous information to us about how you browse the Services. A persistent cookie remains on your hard drive after you close your browser so that it can be used on subsequent visits to the Services. Persistent cookies can be deleted by following the instructions in your web browser. A session cookie is temporary and disappears after you close your browser. You can set your browser to refuse all cookies or to notify you when a cookie is being sent. However, some features of the Services may not function properly if you disable cookies.
LOG FILES
EFFECTIVE DATE: JANUARY 2019 When you use the Service, we may send one or more "cookies," a small data file, to your computer to uniquely identify your browser and enable CHATTIGO to help you log in more quickly and improve your site navigation. A cookie may transmit anonymous information to us about how you browse the Services. A persistent cookie remains on your hard drive after you close your browser so that it can be used on subsequent visits to the Services. Persistent cookies can be deleted by following the instructions in your web browser. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Services may not function properly if the ability to accept cookies is disabled.
GEOGRAPHICAL LOCATION INFORMATION
EFFECTIVE DATE: JANUARY 2019 When you use the Services by or through a mobile device, we may remotely access, collect, monitor, and/or store “location data,” which may include GPS coordinates (e.g., latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may provide us with information about how you navigate the Services. Location data does not collect or share any personally identifiable information about you. Location data may be used in conjunction with personally identifiable information. Some features of the Services, particularly location-based services, may not function properly if the use or availability of location data is affected or disabled.
DEVICE IDENTIFIERS
EFFECTIVE DATE: JANUARY 2019 When you access the Services through a mobile device, we may remotely access, collect, monitor, and/or store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device that uniquely identify your device and are used to enhance the Services. A device identifier may be data stored in relation to the device's hardware, data stored in relation to the device's operating system or other software, or data sent to the device by us. A device identifier may transmit information to us about how you use the Services. A device identifier does not collect or share any personally identifiable information about you. A device identifier may be used in conjunction with personally identifiable information. A device identifier may remain persistently on your device to help you log in more quickly and improve your navigation through the Services. Some features of the Services may not function properly if the use or availability of device identifiers is affected or disabled. CHATTIGO may access, collect and/or store device identifiers when enabling CHATTIGO Services.
THIRD PARTY TOOLS
EFFECTIVE DATE: JANUARY 2019 We care about the privacy of our users. We collect, use, and share personally identifiable information and non-personally identifiable information as described in our Privacy Policy. By using the Services, you agree to the collection of such information and to the collection, use, transfer, and processing of your personal data.
ITS USE
EFFECTIVE DATE: JANUARY 2019 We will display your Personal Information on your profile page and elsewhere on the Services according to the preferences you set in your account. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you want to be revealed on your profile page and your desired level of anonymity. You can request a review of your profile information at any time. We may also share or disclose your information with your consent, for example, if you use a third-party application to access your account.
BUSINESS TRANSFERS
EFFECTIVE DATE: JANUARY 2019 As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is typically one of the business assets transferred in such transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolutions. In such cases, CHATTIGO will take reasonable steps to ensure that the information is used in accordance with the terms contained herein.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT REQUESTS
EFFECTIVE DATE: JANUARY 2019 CHATTIGO may disclose your personal information if required by law or if we believe it is reasonable or necessary to comply with a law, regulation or legal request; to protect the safety of any person; to deal with fraud, security or technical issues; or to protect the rights or property of CHATTIGO or to avoid legal liability.
NON-PERSONAL IDENTIFICATION INFORMATION
EFFECTIVE DATE: JANUARY 2019 We may disclose your non-private, aggregated, or non-personally identifiable information, such as anonymous usage data, platform types, etc., to interested third parties to help them understand usage patterns of certain CHATTIGO Services. We will not sell or trade any personally identifiable information to third parties for any purpose other than those expressly described herein.
HOW WE PROTECT YOUR INFORMATION
EFFECTIVE DATE: JANUARY 2019 The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our service, we encrypt the transmission of that information using secure socket layer (SSL) technology. CHATTIGO uses commercially reasonable physical, administrative, and technical security measures to preserve the integrity and security of your personal information once we receive it. For example, we back up your data continuously and regularly to prevent data loss and facilitate recovery. We also protect against common web attack vectors, host data in secure data centers, and apply firewalls and access restrictions to our servers to secure our network and better protect your information. No method of electronic transmission or storage is 100% secure, so we cannot guarantee the absolute security of any information you transmit or store on the Services. In the event that personal information is compromised as a result of a security breach, CHATTIGO will promptly notify the individuals whose personal information has been compromised, in accordance with the notification procedures set forth in this Privacy Policy, or as required by applicable law. Access to personal data is restricted to those CHATTIGO employees, contractors, and agents who need to have that data disclosed in order to perform their duties and develop or improve the services.
YOUR CHOICES ABOUT YOUR INFORMATION
EFFECTIVE DATE: JANUARY 2019. Of course, you may refuse to submit personally identifiable information through the Service, in which case CHATTIGO may not be able to provide certain services. You can update or correct your account information at any time by submitting it to us and/or logging into your account, whichever option is available at the time you choose to submit it.
CHATTIGO BLOG AND COMMUNITY
EFFECTIVE DATE: JANUARY 2019 Our Service may offer publicly accessible community services, including blogs and forums. In such cases, please be aware that any information you provide in these areas may be read, collected, and used by others. Your posts may remain even after you cancel your account.
CHILDREN'S PRIVACY
EFFECTIVE DATE: JANUARY 2019 Protecting the privacy of young children is especially important. Our Services are not directed to children under the age of 13. CHATTIGO does not knowingly collect or solicit personal information from anyone under the age of 13, nor does it intentionally allow such individuals to register for the Services. If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verification of parental consent, we will take steps to delete that information. If you believe we may have information from or about a child under the age of 13, please contact us.
LINKS TO OTHER WEB SITES
EFFECTIVE DATE: JANUARY 2019 We are not responsible for the practices employed by websites linked to or from the Services, or for the information or content they contain. CHATTIGO uses third-party analytics tools to help understand the use of the Services. Many of these tools collect information sent by your browser as part of a web page request, including cookies and your IP address. Please remember that when you use a link to go from the Services to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those linked from our website, are subject to that website's own rules and policies. We strongly recommend, encourage, and support users to familiarize themselves with those rules and policies. Users should familiarize themselves with the privacy practices of any website they visit to understand what information the site collects, how the information is used, what choices users have, how to access the information, and how it is protected.
CHANGES TO OUR PRIVACY POLICY
If we change our Privacy Policy, we will post those changes on this page to keep you informed about what information we collect, how we use it, and under what circumstances we may disclose it. Changes to this Privacy Policy are effective as soon as they are posted on this page. Please contact us at contacto@chattigo.com with any questions about this Privacy Policy. This Privacy Policy was last updated in May 2025.
GENERAL INFORMATION SECURITY POLICY
